Artificial Intelligence (AI) Services PEAK Matrix® Assessment 2021

13 Nov 2020
by Nitish Mittal, Alisha Mittal, Nisha Krishan, Uthra K, Arushi Pandey

As the business impact of AI becomes clearer, enterprises are accelerating their AI adoption to improve efficiencies and ensure a better customer experience. To assist enterprises in this journey and ensure faster time-to-market, service providers are taking a platform-led approach, developing vertical-specific accelerators and investing in in-house training and partnerships to strengthen their talent pool. Providers are also foraying into emerging themes such as MLOps, AIOps, and explainable AI to improve the value delivered from AI projects and differentiate themselves from peers.

In this research, we present detailed profiles and assessments of 21 IT service providers featured on Everest Group’s AI Services PEAK Matrix®. Each profile provides a comprehensive picture of the service provider’s service focus, key Intellectual Property (IP) / solutions, and domain investments, as well as case studies. The assessment is based on Everest Group’s annual RFI process for the calendar year 2020, interactions with leading AI service providers, client reference checks, and an ongoing analysis of the AI services market.


This research covers the following IT service providers / system integrators associated with AI services: Accenture, Atos, Capgemini, Coforge, Cognizant, Deloitte, DMI, DXC Technology, Genpact, HCL Technologies, IBM, Infosys, LTI, Mphasis, NTT DATA, Stefanini, TCS, Tech Mahindra, Virtusa, Wipro, and Zensar.


This report features 21 IT service provider profiles, each of which includes:

  • An overview of the provider’s AI services business and offerings – vision, scale, and extent of adoption of its AI services across enterprise segments and geographies
  • An assessment of the provider’s AI services delivery capabilities, domain investments, key solutions, and partnerships
  • A detailed assessment of strengths and areas of improvement


Data & Analytics

Digital Services

Sourcing and Vendor Management


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