Enterprises aiming to jump on to the transformation bandwagon are exploring the latest technologies to provide them competitive advantage and differentiation. In this scenario, Quality Assurance (QA) teams are increasingly taking the lead in ideating on future systems aligned with business objectives by leveraging their business know-how and understanding of technology. As a result, quality engineers are getting involved in the overall development process and contributing to the design and architecture of desired systems.

In this report, we present a comprehensive analysis of the next-generation QA services market. Currently, service providers with the know-how of the enterprise landscape are competing to win deals in next-generation QA services. From an execution and delivery standpoint, however, they are struggling to address their talent needs, which have grown in the wake of next-generation technologies. Cross-skilling initiatives for both developers and quality engineers, complemented with crowdsourcing alternatives, are helping service providers survive this talent shortage.

Scope

The report leverages data from Everest Group’s annual RFI process for the calendar year 2019, interactions with leading next-generation QA service providers, client references, and an analysis of the next-generation QA services market.

Contents

This research analyzes evolving dynamics of the next-generation QA services market, including enterprise demand themes, consumption patterns, and evolving priorities. We also provide details on key QA strategy components for enterprises to evolve their QA landscape.

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