In this research, we carry out a detailed analysis of the banking industry, analyzing the forces shaping the industry’s future, especially in the light of the COVID-19 pandemic. We have highlighted the implications for key banking functions and recommended strategies for banks to thrive in the next normal. We analyze a hyper-segmentation strategy for banks that includes setting a strong foundation through a platform-based operating model and a data exchange. This report also studies the industry’s IT services spend and provides IT outsourcing spend analysis by Line of Business (LoB), geography, and IT services segment for banks.
Scope
Industry: banking
Geography: global
Contents
In this report, we study the following topics:
Forces shaping the future of the banking industry
Technology operating model for banks to drive business transformation and implement a hyper-segmentation strategy
Overview of digital capability platforms and data exchanges
IT outsourcing spend analysis of banks across different LoBs, geographies, and IT services segments
In this study, we analyse the impact of COVID-19 on the BFS industry. We also recommend BFS enterprises to look at digital, not just as a means to fix current problems, but as a strategic exercise to create differentiation and resilience to any disru…
