Strength in Adversity: Enterprise Service Resilience During the COVID-19 Crisis

18 Jun 2020
by Chirajeet Sengupta, Mukesh Ranjan, Zachariah K Chirayil

Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus adversely impacted human health, it has also significantly disrupted the global services industry.

The rapid spread of the pandemic, which affected multiple locations simultaneously, caught many enterprises off-guard and disrupted their operations. However, many enterprises demonstrated admirable resilience by shifting to a remote working model with minimum business disruption. Service providers played a pivotal role in enabling this transition and ensuring business continuity.


Industry: Global Business Services (GBS)

Geography: global


In this research, we explore:

  • Impact of COVID-19 on businesses and global services
  • Response of the global services industry to COVID-19
  • Enterprise learnings for a post-COVID-19 scenario


Application Services

Banking & Financial Services (BFS) - IT Services (ITS)

Cloud & Infrastructure Services

Digital Services

Enterprise Platform Services (EPS)

Healthcare IT Services (ITS)

Insurance - IT Services (ITS)

Life Sciences IT Services (ITS)


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