Network Transformation and Managed Services Compendium 2020 - Focus on Communication Service Providers

1 Apr 2020
by Ashwin Venkatesan, Preetam Dutt Koka, Mukesh Ranjan, Titus M

With enterprises adopting digital transformation initiatives and Communication Service Providers (CSPs) renewing their focus to provide value-added services in addition to their traditional service delivery models, network services are evolving to help enterprises achieve their desired outcomes. In this report, we assess 10 CSPs featured on Everest Group’s PEAK Matrix® for Network Transformation and Managed Services and provide a comprehensive view on their network services capabilities.

The assessment is based on Everest Group’s annual RFI process for calendar year 2020, interactions with leading network service providers, client reference checks, and an ongoing analysis of the network services market.


This research studies communication service providers associated with enterprise network services, including:

AT&T, BT, CenturyLink, Orange Business Services, Sprint, Tata Communications, Telefonica, Telstra, Verizon, and Vodafone.


The report analyzes the network services landscape, with a focus on CSPs across various dimensions. It allows CSPs to compare their offerings, capabilities, and areas of strength and improvement with other CSPs in the marketplace. It also helps existing and potential buyers of network services assess the CSPs on the capabilities they desire.

Each CSP profile covers the following details:

  • Company’s network services vision
  • Recent development activities within network services
  • Key solutions and functionalities for network services
  • Partnerships
  • Capabilities across PEAK Matrix® dimensions
  • Key strengths and areas of improvement for CSPs


Cloud & Infrastructure Services


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