Banking BPS – Service Provider Compendium 2020

14 Aug 2020
by Robin Jain, Rohit Sharma, Nikita Agarwal, Harshita Saaran

The Banking BPS – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 banking BPS service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global banking BPS service provider landscape.

The study will enable current and potential buyers of banking services to assess the providers on their areas of strength and development based on desired capabilities.


The report evaluates 31 banking BPS service providers: Accenture, Avaloq, Atos-Syntel, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC, Exela, Equiniti, EXL, Firstsource, FIS, Genpact, HCL, IBM, Infosys, Mphasis, NIIT, NTT DATA, Sutherland Global Services, Teleperformance, TCS, Tech Mahindra, Virtusa, Volante, Wipro, and WNS.


Each service provider profile captures the following banking BPS-related details:

  • Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships
  • Delivery locations: city-level detail of key delivery locations worldwide
  • Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of contracts by buyer size
  • Technology solutions: brief descriptions of key technology solutions
  • Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities


Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)


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