Banking BPS Services PEAK Matrix® Assessment with Service Provider Landscape 2020

8 Jul 2020
by Robin Jain

The banking BPS market is quite mature, with service providers enjoying client confidence, especially in markets such as the United States and the United Kingdom. Europe and emerging regions such as Asia Pacific, as well as small and midsized banks, are expected to drive future growth. Digital has become an essential component of services delivery, and the COVID-19 pandemic is expected to accelerate digital adoption. It is also disrupting the traditional banking value chain, and service providers will need to adapt their offerings and value propositions to cater to these changes effectively.

In this research, we present a detailed assessment of 31 banking BPS service providers, based on their vision, capabilities, and market impact, and look at their relative positioning on the Everest Group PEAK Matrix® for Banking BPS. Our assessment is based on Everest Group’s annual RFI process from H2 2018 through H1 2019, interactions with leading banking BPS service providers, client reference checks, and an ongoing analysis of the banking BPS market.


We have studied the following banking BPS service providers as part of this research: Accenture, Avaloq, Atos-Syntel, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC, Exela, Equiniti, EXL, Firstsource, FIS, Genpact, HCL, IBM, Infosys, Mphasis, NIIT, NTT DATA, Sutherland Global Services, Teleperformance, TCS, Tech, Mahindra, Virtusa, Volante, Wipro, and WNS.

In this report, we cover vertical-specific banking BPS. We have not covered horizontal business processes such as Finance and Accounting (F&A), Human Resource (HR), procurement, and contact center.


This report features 31 banking BPS service provider profiles, each of which includes:

  • Relative positioning of the service providers on Everest Group’s PEAK Matrix® for Banking BPS
  • Service provider market impact
  • Service provider vision and capability assessment across key dimensions
  • Comments about service providers


Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)


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