Recruitment Process Outsourcing (RPO) in North America – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

30 Jun 2020
by Arkadev Basak, Vishal Gupta, Krishna Charan, Karneek Patel

The North American RPO market experienced double-digit growth in 2019. It is one of the most mature and intensely competitive RPO markets globally, with significant presence of all major global and regional service providers. Service providers are continually differentiating themselves by upgrading their technological capabilities, expanding value-added and consulting offerings, providing a customized value proposition to buyers of all sizes, and catering to clients from upcoming industries.

In this research, we conduct a detailed assessment of 30 RPO service providers featured on Everest Group’s RPO Service Providers in North America PEAK Matrix® Assessment 2020.


  • Third-party RPO deals in North America, excluding shared services or Global Business Services (GBSs)
  • Over 3,000 multi-process RPO deals signed as of 2019, with a minimum of four or more recruitment processes and a minimum contract duration of one year
  • Assessment of 30 RPO service providers: ACA Talent, ADP RPO, Advantage xPO, AgileOne, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Cielo, Endevis, Engage2Excel, Hire Velocity, Hudson RPO, Hueman RPO, IBM TAO, KellyOCG, KinetixHR, Korn Ferry RPO, LevelUP HCS, Newton Talent, Orion Novotus, PeopleScout, Personify, Pierpoint, Pontoon Solutions , PrincetonOne, Randstad Sourceright, Sevenstep, Talent Solutions RPO (ManpowerGroup), WilsonHCG, and Yoh


This report analyzes the performance of various RPO service providers in North America and includes the following topics:

  • RPO service provider landscape in North America
  • RPO in North America PEAK Matrix and Star Performers for 2020
    • Classification of 30 RPO service providers into Leaders, Major Contenders, Aspirants, and Star Performers on Everest Group’s proprietary PEAK Matrix framework
  • Everest Group analysis of service providers
    • Overall RPO capability of service providers in North America assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


Recruitment Process (RPO)


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