Recruitment Process Outsourcing (RPO) – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

9 Apr 2020
by Arkadev Basak, Vishal Gupta, Krishna Charan, Karneek Patel

The RPO market is one of the fastest-growing outsourcing markets globally, which continued to clock double-digit growth in 2019. North America continues to hold the market’s majority share, with Europe, the Middle East and Africa, and Asia Pacific emerging as strong markets, posting healthy growth rates. The RPO market has almost matured in certain regions, with high growth attributed to increased adoption from mid-market and small market buyers, new industries, and expansion of existing RPO deals.

In this research, we analyze the RPO service provider landscape across various dimensions:

  • RPO service provider landscape overview
  • RPO PEAK Matrix® and Star Performers for 2020
  • Service provider delivery capability assessment


  • Third-party RPO deals, excluding shared services or Global Business Services (GBSs)
  • Over 3,000 multi-process RPO deals signed as of 2019, with a minimum of four or more recruitment processes and a minimum contract duration of one year
  • Coverage across 25 RPO service providers: ADP RPO, AgileOne, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Career International, Cielo, Engage2Excel, Korn Ferry RPO, Hays Talent Solutions, Hire Velocity, Hudson RPO, IBM TAO, KellyOCG, LevelUP HCS, Orion Novotus, PeopleScout, Pierpoint, Pontoon Solutions, Randstad Sourceright, Recruit Career, Resource Solutions, Sevenstep, Talent Solutions RPO (ManpowerGroup), WilsonHCG, and Yoh


The report analyzes the performance of various RPO service providers and includes:

  • RPO service provider landscape
  • RPO PEAK Matrix and Star Performers for 2020
    • Classification of 25 RPO service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix framework
  • Based on the YOY movement of different service providers on the PEAK Matrix, six service providers named as “2020 RPO Market Star Performers”
  • Everest Group analysis of service providers
    • Overall RPO capability of service providers assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


Recruitment Process (RPO)


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