Tackling the Global Pandemic: Contingent Workforce Management (CWM) State of the Market Report 2021
State of the Market

28 Oct 2020
by Arkadev Basak, Aniruddha Kulkarni, Krishna Charan, Rhea Nijhawan

The unprecedented COVID-19 pandemic has affected multiple industries, including talent acquisition. The Contingent Workforce Management (CWM) outsourcing / Managed Service Provider (MSP) market witnessed decent growth in 2019 but we are currently witnessing a disruption in the industry on account of the COVID-19 pandemic. While the immediate impact has been a decrease in the demand, the market is expected to witness an uptick in growth in early 2021. The temporary workforce will be the choice when countries come out of the COVID-19 cycle at different times.

As the industry recovers, buyers are demanding greater direct sourcing, services procurement management capabilities, and digitalization from service providers. There is also a rising demand to leverage advanced data analytics and derive better insights into the workforce and recruitment activity.

This research provides comprehensive coverage of the 2019 CWM/MSP market and analyzes it across various aspects, such as the impact of COVID-19, regional overview, adoption trends, value-added services and capabilities, and digital trends in contingent workforce recruitment.


This report analyzes and draws insights from active CWM deals in 2019 – across geographies, industries, and job families – which meet the following criteria:

  • A minimum of four MSP processes are included
  • A minimum contract term of two years
  • The scope of hires includes temporary/contingent hires, SOW consultants, and independent contractors
  • All geographies, industries, and job families


In this report, we focus on:

  • Evolving CMM dynamics amid COVID-19
  • Geographical variations in the CWM market
  • Next-generation CWM trends
  • Implications for CWM providers and enterprises


Contingent Workforce Management

Sourcing and Vendor Management


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