Services Procurement – Service Provider Landscape with PEAK Matrix® Assessment 2020: Unlocking the True Potential of Services Procurement

15 Apr 2020
by Arkadev Basak, Krishna Charan, Rhea Nijhawan

While temporary labor still constitutes a major proportion of MSP managed spend, services procurement has also managed to garner significant share over the past few years, with its share in the total spend managed by MSPs increasing steadily. As the MSP market matures, more and more buyers are entrusting MSPs to manage spend categories beyond temporary labor management. This provides new avenues of growth to MSPs but also poses a threat to providers that fail to diversify their offerings in terms of specialized offerings for different contingent spend categories and integration of specific technology modules to manage freelancers / services procurement with mainstream VMS products.

In this research, we classify 16 services procurement service providers on Everest Group’s proprietary PEAK Matrix® framework to identify Leaders, Major Contenders, and Aspirants in the services procurement service provider market.


We evaluate the following service providers in this study: AgileOne, Allegis Global Solutions, Brainnet, Geometric Results, Inc., Guidant Global, Hays Talent Solutions, HCMWorks, KellyOCG, Talent Solutions TAPFIN (ManpowerGroup), Pontoon Solutions, PRO Unlimited, Randstad Sourceright, Resource Solutions, Volt Consulting Group, Workforce Logiq, and Workspend.



The report analyzes the performance of various service providers in services procurement and includes:

  • Services procurement PEAK Matrix® for 2020
  • Key insights on services procurement market
  • Service provider capability assessment
    • Service providers were evaluated on seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


Contingent Workforce Management Services


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