Digital Adoption Platform (DAP) Playbook

25 Nov 2020
by Anil Vijayan, Sharath Hari N, Rachita Mehrishi

Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive. As enterprises move ahead on this journey, they face multiple challenges – in terms of adoption, communication, and support – to realize the desired outcomes. As enterprises realize the need for increased adoption of their applications, they look for solutions that can address these challenges. The Digital Adoption Platform (DAP) has emerged as a key solution in this regard, helping enterprises increase user adoption and realize downstream benefits as well.

However, enterprises will face multiple challenges as they start to adopt DAP. Hence, it is vital to have a structured approach toward DAP, its applicability within the organization, and ways to scale it up.

Using a five-step approach to adopt and expand DAPs, Everest Group’s Digital Adoption Platform Playbook taps into various frameworks, such as the Everest Group Pinnacle Model® and the Capability Maturity Model (CMM), to help enterprises conceptualize where they want to get with their DAP initiatives, create a business case for adoption, identify capabilities they need to develop to get there, and plot the path for their journeys. It also outlines a framework for enterprises to develop a business case for DAP adoption. The Playbook also highlights DAP market characteristics, challenges and best practices for the DAP journey, enterprise case studies, and future outlook.


All industries and geographies


This report deep dives into the following topics:

  • Introduction to digital adoption
  • What is a DAP and why is it important?
  • DAP market size and trends
  • The DAP journey
  • Prioritization of applications and the framework for selecting DAP vendors
  • Challenges and best practices
  • Future outlook


Human Resources Outsourcing (HRO)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management


Page Count: 120