Supply Chain Management (SCM) Business Process Outsourcing (BPO) Service Provider Compendium 2020

28 Feb 2020
by Shirley Hung, Ankur Verma, Amir Khan, Harshita Saaran

The Supply Chain Management (SCM) BPO Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers. In particular, it helps current and potential buyers of SCM services assess providers on their areas of strength and development vis-a-vis desired capabilities.

The report is divided into five-page service provider profiles, which present scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global SCM service provider landscape.


The report covers 14 SCM service providers: Accenture, Axe Bpo, Capgemini, Cognizant, DXC Technology, EXL, Genpact, GEP, HCL, Infosys, OnProcess, TCS, Tech Mahindra, and Wipro.


Each service provider profile captures the following SCM BPO details:

  • Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships
  • Delivery locations: city-level detail of key delivery locations across the world
  • Capabilities and clients: major engagements, revenue split by geography, and FTE split by process coverage and location
  • Technology solutions: brief descriptions of key technology solutions
  • Everest Group assessment: service provider’s position on Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities
  • Membership(s)

    Procurement Outsourcing


Page Count: 98