Revenue Cycle Management (RCM) Operations – Service Provider Compendium 2021

11 Dec 2020
by Manu Aggarwal, Naman Sharma, Abhinav Aggarwal, Harshita Saaran

Revenue Cycle Management (RCM) Operations – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 26 RCM operations service providers. It offers a detailed profile of each RCM service provider – with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations – and specifies the provider’s position on the Everest Group PEAK Matrix®. The report also provides insights into the global RCM operations – service provider landscape.


  • Industry: RCM
  • This compendium evaluates the following RCM service providers with multi-process capabilities: Access Healthcare, ACU-Serve, AGS Health, Atos, Aviacode, Cognizant, Exela Technologies, GeBBS, Genpact, HCL Technologies, HGS, Himagine Solutions, IKS Health, MedAssist (Firstsource), Miramed Ajuba, NTT DATA, nThrive, Omega Healthcare, Optum, Prochant, R1 RCM, Shearwater Health, Sutherland Global Services, Teleperformance, Visionary RCM, and WNS


Each service provider profile captures the following details:

  • RCM operations service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments
  • Global RCM operations delivery locations: details of key delivery locations worldwide
  • RCM operations client portfolio: major clients and recently-announced contracts, RCM revenue split by geography and engagement model, as well as FTE split by segment and delivery location
  • RCM operations technology solutions: brief descriptions of key technology solutions
  • Detailed assessment of RCM operations capabilities: market success, delivery capability assessment, and remarks on each service provider’s strengths and areas of improvement


Healthcare Payer and Provider Business Process

Sourcing and Vendor Management


Page Count: 166