Assessing the Ability of GICs to Deploy a Utility-based Delivery Model

7 Oct 2019
by Eric Simonson, H. Karthik, Samyak Mittal, Param Dhar

This report is available only to GICs & Shared Services members. For information on membership, please contact us

A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions (such as reconciliations or Know Your Customer) across the organization rather than separate teams within each business unit / region.

While this phenomenon has been in the industry for a long time, it has gained momentum in the shared service centers / global in-house centers as they evolve towards becoming global hub for capabilities that are well suited in the utility construct.

This document will address the following questions:

  • What are the benefits and obstacles of a utility?
  • What are the potential areas of setting up a utility in Banking, Financial Services and Insurance (BFSI) companies?
  • Why is there a difference in level of adoption within the BFSI industry?
  • What are the key characteristics of a process that define their readiness for a utility construct?
  • What are the requirements for a shared service center / global in-house center to be well positioned for a utility model?




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