PricePoint™: Q1 2019

9 Sep 2019
by Abhishek Sharma, Mayank Bhatia

PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.


PricePoint™ Q1 2019 includes the following:

  • Assessment of pricing drivers in ITO and BPO, including:
    • Buy-side dynamics
    • Supply-side dynamics
    • Key macroeconomic factors
    • Overall impact of the drivers on pricing in Q1 2019
    • Pricing outlook for Q2 2019
  • Featured research
    • Cost of Living Adjustment (COLA) clause in contracting


This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers covered in the analysis are:

  • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
  • Supply-side drivers, which include resource utilization, support costs, and service provider financial performance
  • Macroeconomic factors including operating cost inflation and foreign exchange rates

This report also contains the aggregated impact of these drivers on pricing in Q1 2019 and the outlook for Q2 2019.

The featured research includes:

  • COLA and its importance
  • Common approaches to managing COLA in contracting
  • Indices typically used in key onshore, nearshore and offshore geographies




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