The report, Market Vista™: 2018 Year in Review and Outlook for 2019, gives an overview of the developments that took place in the global services industry in 2018. The report highlights key trends and drivers pertaining to GICs, offshore/nearshore locations, service providers, and outsourcing transactions. Besides providing an outlook and trends that are likely to shape up 2019, the report highlights implications for market participants as well. The objective is to help buyers, analyst communities, experts, and business executives assess sourcing market developments from service providers’ and buyers’ point of view, which can help them frame their opinion and take timely decisions.

Scope

• Outsourcing transaction trends and analysis (separate view across traditional and digital services)
• Offshore/nearshore GICs developments (separate view across existing and new adopters)
• Onshore/offshore locations trends and risks (latest view on change in leverage of locations in recent years and key locations being leveraged for digital services)
• Service provider developments (including latest development in digital services)
• Global services market outlook for 2019 (including key trends and drivers)

Content

• Global sourcing market trends in 2018
• Outlook for 2019 and implications for key stakeholders
• Outsourcing transactions analysis and trends by function, sector, geography, traditional vs. digital deals, distribution of digital components, etc.
• Offshore/nearshore GICs developments including total new center setups, distribution by type of services, sector, existing vs. new adopters, function, etc.
• Offshore/onshore location activity by type, region, cities, functions, digital services, etc.
• Offshore/onshore location activity opportunities and emerging risks including impact of regulatory changes in Poland on financial services sector, uncertainty around Brexit, etc.
• Review of 25 leading service providers on their annual performance, capability enhancements, M&A landscape, and other key events

Membership(s)

Market Vista