Life and Pensions (L&P) Insurance BPO – Service Provider Compendium 2019

17 Dec 2019
by Skand Bhargava, Somya Bhadola, Akanksha Sohil

This report provides accurate, comprehensive, and fact-based snapshots of 11 major L&P insurance BPO service providers. Each five-page service provider profile presents a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global L&P insurance BPO service provider landscape covering 16 service providers – Accenture, Andesa Services, Atos, Capgemini, Capita, Cognizant, Concentrix, DXC Technology, EXL, HCL, Infosys, NTT DATA, SE2, TCS, Tech Mahindra, and WNS.

Each service provider profile captures the following L&P insurance BPO-specific details:

  • Service suite and scale of operations: includes key leaders, service suite, FTEs, revenue, and recent developments
  • Delivery locations: includes city-level detail of key delivery locations across the world
  • Capabilities and clients: includes major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size
  • Technology solutions: includes brief profiles of key technology solutions
  • Everest Group assessment: includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the major L&P insurance BPO service providers. Specifically, the report allows for comparison of the service providers based on their areas of strengths and developments. It helps current and potential buyers of L&P insurance BPO services assess the service providers on the capabilities that they desire.


Insurance - Business Process Outsourcing (BPO)


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