The automation story in the banking sector has been going on for a while now, but are we seeing the banks adopting automation and its advance levels at the rate that expected? A lot of banks and other financial institutions are still apprehensive about adopting automation and overhauling age-old processes that are running smoothly. Automation provides benefits ranging from cost reductions to revenue growth and competitive advantage; why is it then we still see a slow adoption pattern in the banking industry? Exceptions in the form of some banks implementing Artificial Intelligence (AI) or cognitive-based automation solutions are present, but it is still far from becoming a widespread phenomenon on the ground.
This paper explores benefits that banks stand to gain from automation, different options available to banks, automation in different Lines of Businesses (LoBs), challenges to a widespread automation adoption, and how some organisations have tackled these challenges
Key discussion points in the report include:
Benefits from automation
Examples of banks that have implemented advanced levels of automation
Extent of automation and cognitive in different LoBs
Good examples of automation in different LoBs
Challenges faced by institutions in implementing automation solutions
Case studies on how some organizations tackled these challenges
The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s recently published MPHRO Service Provider Landscape with PEAK Matrix™ Assessment 2020. The compendium provides comprehensive…
