Financial Crime and Compliance (FCC) Operations Services – Service Provider Compendium 2020

27 Nov 2019
by Manu Aggarwal, Robin Jain, Akanksha Pathak, Harshita Saaran

The Financial Crime and Compliance (FCC) Operations Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 21 service providers. In particular, the report compares service providers on their areas of strength and development. It helps current and potential buyers of FCC services to assess service providers on the capabilities they require.

Each five-page profile presents a comprehensive picture of a provider’s service suite, scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global FCC operations service provider landscape.


The 21 service providers covered in the report are: Accenture, Atos, Capgemini, Cognizant, DXC Technology, Exela Technologies, EXL, Genpact, HCL Technologies, Infosys, KPMG, Mphasis, Navigant, NTT DATA, PwC, Sutherland Global Services, Teleperformance, TMF Group, Wipro, and WNS.


Each service provider profile captures the following FCC operations details:

  • Service suite and scale of operations: key leaders, service suite, FTEs, revenue, and recent developments
  • Delivery locations: city-level detail of key delivery locations across the world
  • Capabilities and clients: major engagements, revenue split by geography, and FTE split by process coverage and location
  • Technology solutions: brief descriptions of key technology solutions
  • Everest Group assessment: service provider’s position on Everest Group PEAK Matrix™, market share and delivery capability assessment, and overall evaluation of service provider capabilities


Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)


Page Count: 131