Recruitment Process Outsourcing (RPO) in North America – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

28 Jun 2019
by Arkadev Basak, Krishna Charan, Rhea Nijhawan

The RPO market in North America witnessed tremendous growth in 2018, as the market saw a significant uptick in activity across buyer segments and industries. The competitive environment in the North American RPO market is quite intense, with several global and regional players operating there. Due to this, service providers are investing heavily in their capabilities to differentiate themselves from their peers and offer a strong value proposition to buyers of all sizes – small, medium, and large. They are also focusing on upcoming industries, recruitment technology, as well as expanding their portfolio of offerings including consulting & value-added services and Total Talent Acquisition (TTA) capabilities.

In this research, we exhibit the RPO service provider landscape in North America across various parameters:

  • RPO service provider landscape overview in North America
  • RPO in North America PEAK Matrix for 2019
  • Assessment of service provider vision and capabilities in North America

The scope of analysis includes:

  • Third-party RPO deals in North America; it does not include shared services or Global In-house Centers (GICs)
  • Over 3,000 multi-process RPO deals signed as of 2018, with a minimum of four or more recruitment processes and a minimum contract term of one year
  • Coverage across 30 RPO service providers, namely ACA Talent, ADP RPO, Advantage xPO, AgileOne, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Cielo, Endevis, Engage2Excel, Hire Velocity, Hudson RPO, Hueman RPO, IBM TAO, KellyOCG, Korn Ferry RPO, Level UP, ManpowerGroup Solutions, Method3, Newton Talent, Orion Novotus, PeopleScout, Personify, Pierpoint, Pontoon Solutions, PrincetonOne, Randstad Sourceright, Sevenstep, WilsonHCG, and Yoh
  • Global surveys and buyer interviews to understand how organizations perceive service providers in North America


The report analyses the performance of various RPO service providers in North America along seven dimensions and includes:

  • RPO in North America PEAK Matrix for 2019
    • Everest Group classified 30 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into:
      • Leaders: ADP RPO, Allegis Global Solutions, Cielo, ManpowerGroup Solutions, PeopleScout, and Randstad Sourceright
      • Major Contenders: AgileOne, Alexander Mann Solutions, AMN Healthcare, Engage2Excel, Hire Velocity, IBM Talent Acquisition Optimization (IBM TAO), KellyOCG, Korn Ferry RPO, LevelUP, Orion Novotus, Pierpoint, Pontoon Solutions, Sevenstep, WilsonHCG, and Yoh
      • Aspirants: ACA Talent, Advantage xPO, Endevis, Hudson RPO, Hueman RPO, Method3, Newton Talent, Personify, and PrincetonOne
  • Everest Group’s analysis of service providers
    • The overall RPO capability of service providers in North America was assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


Recruitment Process Outsourcing (RPO)


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