Recruitment Process Outsourcing (RPO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

29 Mar 2019
by Vishal Gupta, Krishna Charan, Rhea Nijhawan

The global RPO market witnessed a tremendous growth in 2018 as the market witnessed a significant uptick in activity across buyer segments, industries and geographies. The year 2018 saw a few mega-sized deals being signed as well as significant activity in the mid- and small-market space. As the market continues to become more competitive, service providers are investing heavily in strengthening their capabilities in different geographies, industries, and recruitment technology, as well as expanding their portfolio of offerings (including value-added services such as consulting, total talent acquisition, etc.).

In this research, we analyze the RPO service provider landscape across various dimensions:

  • RPO service provider landscape overview
  • RPO PEAK Matrix and Star Performers for 2019
  • Service provider delivery capability assessment

The scope of analysis includes:

  • Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 3,000 multi-process RPO deals signed as of 2018, with a minimum of four or more recruitment processes and a minimum contract term of one year
  • Coverage across 26 RPO service providers, namely ADP RPO, Advantage XPO, Agile-1, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Cielo, Engage2excel, Futurestep, Harrier group, Hays, Hire velocity, Hudson RPO, IBM TAO, KellyOCG, Level UP, ManpowerGroup Solutions, Orion Novotus, PeopleScout, Pierpoint, Pontoon, Randstad Sourceright, Recruit Career, Resource Solutions, Sevenstep, WilsonHCG, and Yoh
  • Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their RPO engagements


The report analyses the performance of various service providers in RPO along seven dimensions and includes:

  • RPO PEAK Matrix and Star Performers for 2019
    • Everest Group classified 26 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: Alexander Mann Solutions, Allegis Global Solutions, Cielo, Korn Ferry RPO, ManpowerGroup Solutions, PeopleScout and Randstad Sourceright
      • Major Contenders: ADP RPO, AgileOne, Engage2Excel, Hays, Hudson RPO, IBM Talent Acquisition Optimization (IBM TAO), KellyOCG, LevelUP, Pontoon, Resource Solutions, Sevenstep, WilsonHCG, and Yoh
      • Aspirants: Advantage xPO, AMN Healthcare, Harrier Group, Hire Velocity, Orion Novotus, and Pierpoint
  • Based on the YOY movement of different service providers on the PEAK Matrix, Everest Group identified six service providers as the “2019 RPO Market Star Performers” – Allegis Global Solutions, Cielo, PeopleScout, Randstad Sourceright and, WilsonHCG
  • Everest Group analysis of service providers
    • The overall RPO capability of service providers was assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


Recruitment Process (RPO)


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