Managed Service Providers (MSP) in North America – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

30 Sep 2019
by Arkadev Basak, Vishal Gupta, Ankaj Mohindroo, Karneek Patel

North America is the biggest and the most developed MSP market globally, with most of the global MSPs having substantial expertise in this region. Owing to the maturity of the market, the North American clients are now striving to derive strategic benefits out of their MSP programs. In addition to the traditional temporary labor, they are increasingly resorting to leverage other types of labor such as services procurement / SOW, Independent Contractor (IC), and permanent labor, all from a single MSP. This has forced MSPs to widen their existing capabilities in these new areas and to invest in developing advanced digital tools and technologies to optimize clients’ contingent workforce programs. They have also started to develop new value-added services and consulting capabilities to provide an end-to-end contingent workforce solution to their clients. The leaders in the MSP space have been able to differentiate themselves by proactively catering to these emerging needs of the market.

In this research, we analyze the MSP market in North America across the following dimensions:

  • North America MSP PEAK Matrix for 2019
  • Everest Group assessment of MSP service providers in North America

Some of the findings of this report are:

  • Everest Group classified 22 MSP service providers in North America on the Everest Group PEAK Matrix into the three categories of Leaders, Major Contenders, and Aspirants. The MSP PEAK Matrix positioning is as follows:
    • Leaders: Allegis Global Solutions, Geometric Results, Inc., Guidant Global, KellyOCG, ManpowerGroup Solutions TAPFIN, Pontoon Solutions, and Randstad Sourceright
    • Major Contenders: AgileOne, AMN Healthcare, Broadleaf Results, HCMWorks, HealthTrust, nextSource, PRO Unlimited, Volt Consulting Group, Workforce Logiq, Workspend, and Yoh
    • Aspirants: Acro Corp, Advantage xPO, Cross Country Healthcare, and Strategic Staffing Solutions


Managed Service Provider (MSP)


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