Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

8 Jan 2019
by Anil Vijayan, Priyanka Mitra, Sharath Hari N

The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, IBM, and NGA HR – in terms of market impact and vision & capability. However, there is stiff competition from other players as they develop capabilities and revamp their offerings to increase their share of the pie.

Most of the service providers have taken the inorganic route to develop consult-to-operate capabilities and expand their reach in the global markets. Overall, there is a significant increase in the technology leverage within this market due to both enterprise demand and service provider investments; third-party cloud solutions, advanced HR analytics, and Service Delivery Automation (SDA) are gaining in prominence.

With employee experience growing in importance, service providers need to be aware of the shift in key dynamics and develop end-to-end capabilities to improve their position in this ever-evolving market.

In this research, we analyze the global MPHRO market across the following dimensions:

  • Relative positioning of 20 service providers on the Everest Group PEAK Matrix for MPHRO
  • Analyses of Leaders versus the other service providers
  • Key strengths and development areas for service providers

Scope of analysis

  • MPHRO deals in which a minimum of three HR processes are included
  • Deals where buyer employee size is 3,000 or more
  • All geographies and industries


This report examines the dynamics of the Multi-Process Human Resources Outsourcing (MPHRO) service provider landscape. It provides a deep-dive analysis of how the service providers shape up in terms of their market impact and vision & capability. Based on the comprehensive Everest Group PEAK Matrix, 20 MPHRO service providers are segmented into Leaders, Major Contenders, and Aspirants.

  • Everest Group has classified 20 MPHRO service providers on the Everest Group PEAK Matrix into:
    • Leaders: Accenture, ADP, Alight Solutions, IBM, and NGA Human Resources
    • Major Contenders: Capgemini, CGI, Conduent, DXC Technology, Hexaware, Infosys, Neeyamo, OneSource Virtual, TCS, Wipro, WNS, and Zalaris
    • Aspirants: Capita, MHR, and Toutatis
  • ADP, TCS, and Zalaris have been identified as Star Performers on the MPHRO PEAK Matrix
  • This report has a dedicated section that analyses the key differentiators of Leaders versus the other service providers
  • Additionally, this report also contains Everest Group’s remarks on each of the 20 MPHRO service providers' strengths and areas of improvement


Human Resources Outsourcing (HRO)


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