Supply Chain Management (SCM) BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2020

16 Dec 2019
by Shirley Hung, Amir Khan, Ankur Verma

Increasing complexity, inefficient processes, and siloed operations are driving organizations to look for service providers who can deliver end-to-end SCM solutions. With lots of digital technologies coming-in, the Supply Chain Management (SCM) market has started moving from labor arbitrage to digitalization. Service providers have also realized that with maturing market and increasing competition in Finance and Accounting Outsourcing (FAO) and Procurement Outsourcing (PO), SCM is a lucrative market to tap into. Consequently, we witnessed growing interest in SCM in the market as organizations seemed more open to outsourcing and service providers developing end-to-end capabilities along with digital technologies.

In this research, we analyze the global SCM service provider landscape in 2019. We focus on:

  • SCM PEAK Matrix for 2020
  • Everest Group analysis of service providers
  • Service provider landscape

This report covers the leading SCM service providers in the market along with their areas of expertise, with focus on:

  • Relative positioning of 14 service providers on Everest Group’s PEAK Matrix for SCM
  • Everest Group’s analysis of service providers’ strengths and areas of improvement
  • Service provider landscape

Scope and methodology of this report:

The report covers 14 SCM service providers namely, Accenture, Axe Bpo, Capgemini, Cognizant, DXC Technology, EXL, Genpact, GEP, HCL, Infosys, OnProcess, TCS, Tech Mahindra, and Wipro.


Procurement Outsourcing


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