Procurement Outsourcing (PO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

24 Apr 2019
by Rajesh Ranjan, Shirley Hung, Abhishek Singh (BPS)

The PO service provider landscape is changing rapidly, as providers look at enabling end-to-end transformation journeys for clients by adopting a partner-led approach. This is leading to a rapid rise of digital, along with a shift in focus from cost reduction to driving business outcomes. Increasing investments and application of advanced/cognitive analytics, Robotic Process Automation (RPA), Internet of Things (IoT), and blockchain are all fueling this growth.

In this research, we analyze the global PO service provider landscape in 2018. We focus on:

  • 2019 PO PEAK Matrix and Star Performers
  • Service provider delivery capability assessment
  • Everest Group’s analysis of service providers

The scope of analysis includes:

  • Third-party PO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 1,500 multi-process PO deals signed as of 2018, with a minimum of three procurement processes, over US$1 million in Annual Contract Value (ACV), and a minimum contract term of three years. Typically, managed spend is greater than US$50 million
  • Coverage across 16 PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Wipro, and WNS


The report analyses the performance of various service providers in PO along seven dimensions and includes:

  • 2019 PO PEAK Matrix and Star Performers
    • Everest Group classified 16 PO service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: Accenture, GEP, IBM, and Infosys
      • Major Contenders: Capgemini, Chain IQ, Cognizant, Corbus, Exela Technologies, Genpact, HCL, TCS, Wipro, and WNS
      • Aspirants: Aegis and Aquanima
    • Based on Year-on-Year (YOY) movement of different service providers on the PEAK Matrix, Everest Group identified four service providers as the “2019 PO Market Star Performers” – Accenture, Genpact, GEP, and WNS
  • Everest Group analysis of service providers
    • We assessed the overall PO capability of service providers by evaluating them along seven dimensions – scope, innovation & investments, delivery footprint, vision & strategy, market adoption, portfolio mix, and value delivered


Procurement Outsourcing (PO)


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