Revenue Cycle Management (RCM) Business Process Services (BPS) Service Provider Profile Compendium 2019

13 Sep 2019
by Manu Aggarwal, Naman Sharma, Abhinav Aggarwal, Harshita Saaran

The Revenue Cycle Management (RCM) BPS service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 23 service providers. Specifically, the report compares service providers on their areas of strength and development. It helps current and potential buyers of RCM services to assess the service providers on the capabilities that they desire.

Each five-page profile presents a comprehensive picture of a provider’s service suite, scale of operations, technology solutions, and delivery locations, along with Everest Group’s assessment of the provider. The compendium also sheds light on the global RCM BPS service provider landscape. The 23 service providers covered are: Access Healthcare, AGS Health, Apexon Health, Atos, Cognizant, Exela Technologies, MedAssist (Firstsource), GeBBS, Genpact, HCL, HGS, IKS Health, MiraMed Ajuba, nThrive, NTT DATA, Omega Healthcare, Optum360, R1 RCM, Shearwater Health, Sutherland Global Services (SGS), Teleperformance, Visionary RCM, and WNS Global Services


Each service provider profile captures the following RCM BPS-specific details:

  • Service suite and scale of operations: Key leaders, service suite, FTEs, revenue, and recent developments
  • Delivery locations: City-level detail of key delivery locations across the world
  • Capabilities and clients: Major engagements, revenue split by geography, and FTE split by process coverage and location
  • Technology solutions: Brief descriptions of key technology solutions
  • Everest Group assessment: The position of the service provider on the Everest Group PEAK Matrix™, market share and delivery capability assessment, and overall remarks on the service provider’s capabilities


Healthcare & Life Sciences BPO


Page Count: 142