Robotic Process Automation (RPA) Annual Report 2018 – Creating Business Value in a Digital-First World

29 Jun 2018
by Amardeep Modi, Sharang Sharma, Akash Munjal

Robotic Process Automation (RPA) continues to expand its reach and client base as more enterprises become aware of the benefits of the technology. The RPA software market witnessed a growth of 92-97% in 2017, driven by positive momentum of early success stories, increasing RPA adoption by small & mid-sized enterprises, increasing geographic spread, and higher & faster returns on investments due to increasing sophistication of technology. The market is still in a nascent stage with rapid growth and an evolving product landscape, as RPA vendors compete over the more advanced features in their products to expand their market share. However, RPA is a burgeoning market and the technologies are still relatively unknown to many potential buyers in terms of solution features, deployment models, supporting frameworks, and commercial aspects.

Scope of analysis

  • Coverage across over 18 RPA software vendors including, Antworks, Automation Anywhere, AutomationEdge, Blue Prism, Contextor, Datamatics, EdgeVerve, Jidoka, Kofax, Kryon Systems, NICE, OpenConnect, Pega, Redwood, Softomotive, Thoughtonomy, UiPath, and WorkFusion
  • Global surveys and one-on-one executive-level buyer interviews to understand how organizations perceive their RPA engagements


This report is meant to provide RPA buyers, RPA software vendors, and third-party enablers (technology vendors, system integrators, etc.) a detailed view of the current state of the market. As part of this, the current report provides insights into market growth, buyer adoption trends, insights from buyer satisfaction surveys, adoption trends, and solutioning characteristics. This report also focuses on technology levers that RPA vendors are investing in, to provide next generation RPA solutions.

Some of the findings are:

  • The global RPA software market grew at about 92-97% in 2017 to reach US$480-510 million. The market is expected to grow between 75-90% annually up to 2019
  • North America continues to be the largest RPA market; however, Europe and the United Kingdom, together, accounted for the highest growth among major markets
  • Buyers generally have a high satisfaction level with RPA vendors, but they expect the vendors to improve their support, analytics, and cognitive capabilities
  • The majority of RPA buyers are still in an early adoption phase, as they continue to test the technology before scaling up
  • Assisted RPA forms the major part of the market. Although, unassisted RPA is driving the highest growth due to cloud-based deployment
  • Automation Anywhere, Blue Prism, and UiPath are the top three vendors in terms of RPA license revenue, and account for over one-third of the total market revenue


Service Optimization Technologies (SOT)


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