PricePoint™: Q4 2017

5 Apr 2018
by Abhishek Sharma, Ranjith Reddy

PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.


PricePoint Q4 2017 includes the following:

  • Assessment of pricing drivers in ITO and BPO, including:
    • Buy-side dynamics
    • Supply-side dynamics
    • Key macroeconomic factors
    • Overall impact of the drivers on pricing in Q4 2017
    • Pricing outlook for Q1 2018
  • Featured research
    • Infrastructure support tools – landscape and commercial models


    This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:

    • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix:
    • Supply-side drivers including resource utilization, support costs, and service provider financial performance
    • Macroeconomic factors including operating cost inflation and foreign exchange rates

    The report also contains the aggregated impact of these drivers on pricing in Q4 2017 and the outlook for Q1 2018.

    The featured research includes:

  • Overview of infrastructure support tools’ landscape
  • Most preferred toolset for different functionalities
  • Classification of tools based on their occurrence in contracts
  • Commercial models employed by service providers for different tools
  • Competitive differentiators employed by providers




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