PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q4 2017 includes the following:
Contents
This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:
The report also contains the aggregated impact of these drivers on pricing in Q4 2017 and the outlook for Q1 2018.
The featured research includes:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macroeconomic factors
Overall impact of the drivers on pricing in Q4 2017
Pricing outlook for Q1 2018
Featured research
Infrastructure support tools – landscape and commercial models
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix:
Supply-side drivers including resource utilization, support costs, and service provider financial performance
Macroeconomic factors including operating cost inflation and foreign exchange rates
Overview of infrastructure support tools’ landscape
Most preferred toolset for different functionalities
Classification of tools based on their occurrence in contracts
Commercial models employed by service providers for different tools
