Capital Markets IT Annual Report Part 2 - Data and Intelligence Transforming Customer Experiences for Sell-Side

20 Apr 2018
by Michel Janssen, Jimit Arora, Ronak Doshi, Aaditya Jain, Pranati Goswami, Supratim Nandi

Evolving nature of consumer demands, complexity of regulatory landscape, sluggish growth, and the threat from next-generation Financial Technology firms (FinTechs) are the key challenges being faced by capital markets enterprises. These challenges have forced them to revisit their business models, launch innovative products, and redefine the way in which they individually interact with their customers.

Global capital markets firms are investing in digital technologies across data, platform, and experience, to offset the above-mentioned challenges. They are simultaneously achieving desired business outcomes such as cost containment, transparency, modernization, flexibility, and agility. In a bid to drive innovation and define regulatory standards for emerging technologies, capital markets ecosystem players (capital markets enterprises, service providers, technology product vendors, FinTechs, RegTechs, regulators & governing bodies, and consortiums) are actively forming partnerships and alliances.

This report focuses on the sell-side digital adoption journey. Sell-side capital markets firms utilize digital technologies to enhance their ability to generate targeted insights across products, markets, and customers. Next-generation digital technology investments enable sell-side capital markets firms to target the right customers, improve market surveillance, generate patterns from historical data, and create innovative product offerings.

Scope of the analysis

  • Market segment: IT services
  • Geography: Global
  • Industry: Capital markets
  • Line of business: Sell-side

Sources leveraged

  • Expert analyst inputs
  • Previous Everest Group research
  • Secondary data sources that are publicly available


The research focuses on capital markets industry with primary focus on sell-side business segment:

  • Capital markets – challenges, priorities and trends
  • Sell-side – challenges, priorities and trends
  • Sell-side – emerging technology models and key investments
  • Implications for buyers and IT service providers


Banking & Financial Services (BFS) - IT Services (ITS)


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