The Life Sciences (LS) industry is now beginning to look at digital transformation more seriously. The European LS market has a number of distinctive characteristics, including price regulations, need for General Data Protection Regulation (GDPR) and European Union Medical Devices Regulation (EU MDR) compliance, extensive focus on R&D & clinical trials, and the market being heterogeneous. These dictate that IT service providers need to formulate a dedicated strategy if they are to win digital deals in the region. To take optimal advantage of the market situation, vendors need to step up and act as strategic partners to LS enterprises in their digital transformation journeys.

This, in turn, is driving the need for relevant research and market intelligence on demand and supply trends in LS digital services. Everest Group’s HLS ITS research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to digital services in the LS vertical.

In this report, we analyze the digital services capabilities of 21 IT service providers specific to the life sciences sector in Europe. These service providers are mapped on the Everest Group PEAK Matrix, which is a composite index of a range of distinct metrics related to a provider’s capability and market impact. We focus on:

• IT digital services market trends for life sciences in Europe
• The landscape of service providers for life sciences digital services
• Assessment of the service providers on several capability- and market success-related dimensions

Service providers covered: Accenture, Atos, BT Global Services, Capgemini, CGI, Cognizant, DXC Technology, EPAM, Fujitsu, HCL Technologies, HighPoint Solutions, IBM, Indegene, Infosys, Luxoft, NNIT, NTT DATA, Syntel, TCS, Tech Mahindra, and Wipro

Scope of this report

• Industry: life sciences (pharmaceuticals, medical devices, biotechnology, and other life sciences)
• Services: digital services
• Geography: Europe
• Sourcing model: third-party ITS transactions; excludes shared services or Global In-house Centers (GICs)

Content

This report is structured across three key sections, each containing insights into the healthcare payer IT services provider landscape:

• Summary of key messages
• Life sciences digital services in Europe market trends
• PEAK Matrix for life sciences digital services in Europe
• Mapping of life sciences digital services providers on the Everest Group PEAK Matrix
• Analysis of individual service provider capabilities in the life sciences digital service space for Europe along the following dimensions:
  • Vision and capability
  • Vision and strategy
  • Scope of services offered
  • Innovation and investments
  • Delivery footprint
  • Market impact
  • Market adoption
  • Portfolio mix
  • Value delivered
• Commentary on the specific characteristics of PEAK Matrix clusters (Leaders, Major Contenders, and Aspirants)
• Profiles of life sciences digital services providers covering the following aspects:
• General overview of the service provider’s life sciences digital services business in Europe – scale, overall focus, scope, geographic spread, and extent of adoption of the provider’s life sciences digital services business in Europe across enterprise lines of business, value chain elements, and buyer sizes
• Overview of the service provider’s life sciences digital services – overall portfolio of services for the European region
• Assessment of the service provider’s life sciences digital services domain investments & innovation, key solutions and partnerships/alliances
• Vison and strategy of the service provider life sciences digital services in Europe

Membership(s)

Healthcare & Lifesciences ITS