Reimagining Workplace Services

10 May 2018
by Chirajeet Sengupta, Ashwin Venkatesan

The enterprise workplace is undergoing a profound transformation in today’s digital age. Fundamental organizational structures and talent models across industries are experiencing significant disruption:

  • More than 65% of large enterprises believe that a majority of employees will be mobile and not bound by an office space by 2021
  • By 2025, more than 75% of the global workplace will comprise millennials, with many of them in influential decision-making roles
  • Hierarchical structures are giving way to fluid talent models characterized by leaner, dynamic, and distributed teams

Against this backdrop, enterprises are tasked with creating a business environment that is conducive to seamless collaboration, creativity, and innovation at scale, with user experience and productivity as the focal points.

We are now moving to the third generation of workplace services, the digital workplace. What sets the digital workplace apart from the traditional models is the primacy of improving user experience through a well-designed environment, underpinned by software plus services. While reducing cost-to-serve is important, the focus is shifting beyond traditional levers, such as tightly-controlled service access and IT labor arbitrage, to waste elimination and end-to-end automation.

However, we observe significant confusion in the market, in terms of what digital workplace entails, and what it does not. Specifically, many enterprises are misled into adopting a workplace services model with second-generation solutions overlaid with a veneer of next-generation concepts, rather than a fundamental shift in approach.

This report:

  • Defines the “true digital workplace” and associated tenets
  • Busts existing misconceptions around the concept
  • Introduces an evaluation framework for digital workplace effectiveness
  • Suggests best practices for enterprises as they embark on their digital workplace transformation journeys


Cloud & Infrastructure Services


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