AI Stands to Make IT Infrastructure Services “Invisible”

24 Jul 2018
by Chirajeet Sengupta, Yugal Joshi, Ashwin Venkatesan, Udit Singh

About 72% of the enterprises cite IT infrastructure services as a key hurdle in becoming a digital first enterprise. Most enterprises believe their infrastructure services are not moving fast enough to support and drive the future of business. Expectations on infrastructure alignment with business have been around for ages. However, to date, enterprises have not had a meaningful mechanism in place to drive this alignment. “Aware” automation is a concept wherein automation systems are underpinned by AI and analytics, making them conscious of the environment and helping to drive self-configuring, healing, and evolving IT infrastructure services.

This research provides fact-based trends impacting the cloud and infrastructure services market. It analyzes multiple aspects such as overall cloud and infrastructure service market size, leading players, deal sizes, deal durations, and pricing. Buyers will gain by understanding these trends and evolving their sourcing portfolio accordingly. Service providers will benefit by aligning their strategy to cater to these trends.

Scope of the analysis

  • IT services market size (split across applications, consulting, infrastructure service, geography, and industry verticals)
  • Market share of leading IT service providers in applications, consulting, and infrastructure services
  • IS buyer adoption trends across geography, industry verticals, and revenue size
  • Key trends shaping the cloud and IS market (Exploring the concept of “Aware automation”)
  • Outlook for 2018-2019


This annual research deep dives into the cloud and IS landscape. It provides data-driven facts and perspectives on the overall market. The research covers cloud and IS adoption trends, demand drivers, and buyer expectations. The research analyses buyer challenges, trends shaping the market, and provides an outlook for 2018-2019 for the broader IT as well as cloud and IS market.

For example, the section on “IS Deal trends” analyses the following:

  • Deal size and duration
  • Scope of services
  • Pricing trends
  • Anti-incumbency and new vs. renewal trends
  • Buyer adoption by industry and size
  • Buyer adoption by geography


Cloud & Infrastructure Services


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