IT Infrastructure Services Automation – Market Trends and Services PEAK Matrix™ Assessment 2018: Become AI Aware or Fall Behind

19 Jul 2018
by Chirajeet Sengupta, Yugal Joshi, Ashwin Venkatesan, Mukesh Ranjan

IT infrastructure services automation is one of the top priorities of enterprises and service providers alike. However, most enterprises are yet to derive commensurate benefits from their automation investments and lack a long-term transformational roadmap. As the focus shifts from cost efficiency to digital enablement, organizations need to reimagine the IT infrastructure services model to deliver the necessary back-end agility, flexibility, and fluidity. Automation, analytics, and Artificial Intelligence (AI) have the potential to enable this desired level of adaptability within IT infrastructure services.

In this research, we discuss the latest IT infrastructure services automation market trends and present the assessment & detailed profiles of 20 IT service providers featured on the IT infrastructure services automation PEAK Matrix. Each service provider profile gives a comprehensive picture of their IT infrastructure services automation vision & strategy, technology & services capabilities, and innovation & investments.

Scope of the analysis

This research also provides fact-based trends impacting the IT infrastructure services automation market and an assessment of the below-mentioned IT service providers / system integrators that are associated with IT infrastructure services automation.

The report covers the following IT service providers: Accenture, CGI, Cognizant, CSS Corp, DXC Technology, GAVS Technologies, Genpact, HCL Technologies, Hexaware, IBM, Infosys, Microland, Mphasis, NIIT Technologies, NTT DATA, Syntel, TCS, Tech Mahindra, Wipro, and Zensar.


Each profile covers the following aspects for the featured service providers:

  • General overview of the provider’s IT infrastructure services automation capabilities, which includes vision & strategy, internal IP/solutions, partnerships, and investments
  • Assessment of the provider’s IT infrastructure services automation capabilities based on their delivery capability, domain investments, key solutions, and key partnerships


Cloud & Infrastructure Services


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