Digital Workplace Services – Market Trends and PEAK Matrix™ Assessment: Enterprise’s Wish is Not Service Provider’s Command!

19 Jun 2018
by Chirajeet Sengupta, Yugal Joshi, Ashwin Venkatesan, Mukesh Ranjan

There is significant confusion in the market in terms of what the digital workplace entails. Many enterprises are misled into adopting a workplace service model with second-generation, cost effectiveness-centric solutions, overlaid with a veneer of next-generation concepts, rather than a fundam

In this research, we discuss the latest digital workplace services market trends and present the assessment and detailed profiles of 20 IT service providers featured on the digital workplace services PEAK Matrix. Each service provider profile gives a comprehensive picture of their digital workplace services vision & strategy, scope of services offered, innovation & investments, and delivery capabilities.

Scope of the analysis

This research also provides fact-based trends impacting the digital workplace services market and an assessment of the below mentioned IT service providers / system integrators that are associated with digital workplace services.

The report covers the following IT service providers: Accenture, Atos, Capgemini, CGI, Cognizant, DXC Technology, Fujitsu, Genpact, HCL Technologies, IBM, Infosys, Microland, Mphasis, NTT DATA, Syntel, TCS, Tech Mahindra, Unisys, Wipro, and Zensar.


Each profile covers the following aspects for the featured service providers:

  • General overview of the provider’s digital workplace services business – vision, scale, overall focus, and extent of adoption of the provider’s digital workplace services across enterprise segments and geographies
  • Overview of the provider’s digital workplace services business – overall portfolio of services and relative focus across service lines
  • Assessment of the provider’s digital workplace services delivery capability, domain investments, key solutions, and key partnerships
  • Strategic focus areas and market success for digital workplace service areas


Cloud & Infrastructure Services


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