Broking Bad 5 Mar 2018
Broking Bad

5 Mar 2018
by Manu Aggarwal

The hit TV show “Breaking Bad” features a mild-mannered school teacher who, faced with a mortal illness, turns his personality and his outlook around 180 degrees, and enjoys fabulous success. While we are not recommending that anyone follow his footsteps down the path of lawlessness, Walter White (the protagonist) does offer an invaluable lesson for all of us: People rarely change until they’re forced to do so.

The brokerage industry has largely typified this lesson, resisting change except when regulations or competition have made it unavoidable. Today, brokers face mortal threats from technology disruption, regulations, low margins, and changing consumer attitudes. And if they do not make radical changes, they may face extinction tomorrow.

On the other hand, if they see the turbulence around them as an opportunity rather than a threat, they may turn their fortunes around and enjoy fabulous success again. In this viewpoint, we discuss the challenges they face and how to overcome them, including, among other things:

  • Historical evolution of the brokerage industry
  • Present-day challenges and how the industry is responding to them
  • What brokers’ priorities should be
  • How to meet operational challenges, including a decision framework for sourcing


Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)


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