Recruitment Process Outsourcing (RPO) in Europe – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

27 Sep 2018
by Arkadev Basak, Vishal Gupta, Ankaj Mohindroo

The European RPO market showed the strongest growth among all the regions in 2017. This growth was mainly driven by Continental Europe, rather than by the United Kingdom, which had been the traditional powerhouse of RPO in this region. Germany, France, the Netherlands, Spain, and Poland are some of the major European RPO markets driving this growth in the Rest of EMEA RPO market. The United Kingdom, however, continues to dominate the RPO market in EMEA, accounting for ~59% of the total market.

As the market is becoming more competitive, service providers are investing heavily in strengthening their capabilities in this region in various industries, as well as in recruitment technology.

In this research, we analyze the RPO service provider landscape across various dimensions:

  • RPO PEAK Matrix 2018 for Europe
  • Service provider delivery capability assessment

Scope of analysis

  • Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 2,500 multi-process RPO deals signed as of 2017, with a minimum of four or more recruitment processes, and a minimum contract term of one year
  • Coverage across 16 RPO service providers, namely Alexander Mann Solutions, Allegis Global Solutions, Cielo, Hays, Hudson RPO, IBM Talent Acquisition Optimization (IBM TAO), KellyOCG, Korn Ferry RPO, ManpowerGroup Solutions, PeopleScout, Pierpoint, Pontoon, Randstad Sourceright, Resource Solutions, Sevenstep, and WilsonHCG


The report analyses the performance of various service providers in RPO along six dimensions and includes the following:

  • RPO PEAK Matrix Europe for 2018
    • Everest Group classified 16 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: Alexander Mann Solutions, Hays, ManpowerGroup Solutions, and Randstad Sourceright
      • Major Contenders: Allegis Global Solutions, Cielo, IBM Talent Acquisition Optimization (IBM TAO), KellyOCG, Korn Ferry RPO, PeopleScout, Pontoon, Resource Solutions, Sevenstep, and WilsonHCG
      • Aspirants: Hudson RPO and Pierpoint
  • Everest Group analysis of service providers
    • The overall RPO capability of service providers was assessed by evaluating them along six dimensions – market adoption, portfolio mix, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


    Recruitment Process Outsourcing (RPO)


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