Supply Chain Management (SCM) BPO – Annual Report 2018: Moving Toward a Digital Supply Chain Ecosystem

6 Jul 2018
by Rajesh Ranjan

The relatively nascent global SCM BPO market grew by over 15% to reach approximately US$1.45 billion in 2017. The market witnessed growing demand from enterprises, most of whom are looking to cut cost, manage risk, and meet evolving customer demands. Analytics, cloud computing, control tower, IoT, and Master Data Management (MDM) solutions are emerging as key drivers for success in this market. Enterprises adopting these digital solutions have been able to achieve better supply chain efficiency at a lower cost. In this research study, we analyze the global SCM BPO market in 2017. We focus on:

  • State of the market
  • SCM BPO market size and adoption trends
  • Service provider landscape in the SCM BPO market

The scope and methodology of this report includes:
  • Around 500 third-party SCM BPO deals signed as of 2017; it does not include shared services or Global In-house Centers (GICs)
  • Coverage across 11 SCM BPO service providers, namely Accenture, Capgemini, EXL, Genpact, GEP, HCL, Infosys, OnProcess Technology, TCS, Wipro, and WNS
  • Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements


Procurement Outsourcing


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