The Everest Group BPS Top 50 is a global list of the 50 largest third-party provider BPO companies, based on their revenues (excluding public-sector focused services). Everest Group publishes this list every year based on the prior calendar year’s BPS revenues and growth.

Why the BPS Top 50?

The global third-party BPS industry is valued at more than US$175 billion. Over the years, this industry has evolved significantly, both in breadth and depth of services. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes, today permeates the entire business process value chain addressing a wide variety of business objectives. This list helps enterprises to identify the scaled-up providers and their functional coverage. It also helps BPS service providers to compare themselves against others in the industry.

There are two distinct steps involved in determining the Top 50: (1) Qualification – Only the 50 largest service providers, based on their BPS revenue, qualify for the BPS Top 50 assessment; (2) Rank determination – Service providers are ranked on the basis of overall BPS revenue and year-on-year growth. Growth has two sub-parameters: absolute growth (measured as change in BPS revenue in US$ million) and percentage growth (measured as percentage change in BPS revenue).