PricePoint™: Q2 2017

21 Sep 2017
by Abhishek Sharma, Ranjith Reddy

PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.


PricePoint Q2 2017 includes the following:


This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:

The report also contains the aggregated impact of these drivers on pricing in Q2 2017 and the outlook for Q3 2017.

The featured research includes:

  • Assessment of pricing drivers in ITO and BPO, including:
    • Buy-side dynamics
    • Supply-side dynamics
    • Key macroeconomic factors
    • Overall impact of the drivers on pricing in Q2 2017
    • Pricing outlook for Q3 2017
  • Featured research
    • Guidance on Service Integration & Management (SIAM) services
    • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix:
    • Supply-side drivers including resource utilization, support costs, and service provider financial performance
    • Macroeconomic factors including operating cost inflation and foreign exchange rates
  • Types of service integrator roles and factors impacting the effectiveness of such roles
  • Typical pain points while outsourcing SIAM services and the pricing guidance for SIAM
  • Practical factors that influence long-term SIAM success

Page Count: 37