PricePoint™: Q2 2017

21 Sep 2017
by Abhishek Sharma, Ranjith Reddy

PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.


PricePoint Q2 2017 includes the following:

  • Assessment of pricing drivers in ITO and BPO, including:
    • Buy-side dynamics
    • Supply-side dynamics
    • Key macroeconomic factors
    • Overall impact of the drivers on pricing in Q2 2017
    • Pricing outlook for Q3 2017
  • Featured research
    • Guidance on Service Integration & Management (SIAM) services


    This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:

    • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix:
    • Supply-side drivers including resource utilization, support costs, and service provider financial performance
    • Macroeconomic factors including operating cost inflation and foreign exchange rates

    The report also contains the aggregated impact of these drivers on pricing in Q2 2017 and the outlook for Q3 2017.

    The featured research includes:

  • Types of service integrator roles and factors impacting the effectiveness of such roles
  • Typical pain points while outsourcing SIAM services and the pricing guidance for SIAM
  • Practical factors that influence long-term SIAM success




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