PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q4 2016 includes the following:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macroeconomic factors
Overall impact of the drivers on pricing in Q4 2016
Pricing outlook for Q1 2017
Featured research
Pricing models for RPA solutions
Contents
This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, support costs, and service provider financial performance
Macroeconomic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these drivers on pricing in Q4 2016 and the outlook for Q1 2017.
The featured research section includes:
Descriptions of multiple pricing models, from input-based to outcome-based, prevalent in the market for RPA solutions
Detailed characteristics along with pros and cons of different models
The global RPO market witnessed good traction in 2016. Markets across the globe sustained their last year growths. The year 2016 has seen a few mega-sized deals being signed as well as significant activity in the mid- market space. As the market is…