Recruitment Process Outsourcing: Service Provider Landscape with PEAK Matrix™ Assessment 2017 – Asia Pacific

28 Sep 2017

The Asia Pacific RPO market witnessed good traction in 2016. It saw increased activity in the high growth markets of India, China, and Japan. While there was good growth in these markets and other emerging markets, such as Malaysia, the Philippines, Hong Kong, Indonesia, and Thailand, the slowdown in the biggest market of Australia brought down the overall growth rate in Asia Pacific.

As the market is becoming more competitive, service providers are investing heavily in strengthening their capabilities in this region in various industries, as well as in recruitment technology.

In this research, we analyze the RPO service provider landscape across various dimensions:

  • RPO service provider landscape overview
  • RPO PEAK Matrix 2017 for Asia Pacific
  • Service provider delivery capability assessment

The scope of analysis includes:

  • Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 2,000 multi-process RPO deals signed as of 2016, with a minimum of four or more recruitment processes, and a minimum contract term of one year
  • Coverage across 17 RPO service providers, namely AgileOne, Alexander Mann Solutions, Allegis Global Solutions, Career International, Futurestep, Harrier Human Capital, Hays, Hudson RPO, KellyOCG, IBM TA&O, ManpowerGroup Solutions, PeopleScout, PeopleStrong, Pontoon, Randstad Sourceright, and Recruit Career


The report analyses the performance of various service providers in RPO along five dimensions and includes the following:

  • RPO PEAK Matrix Asia Pacific for 2017
    • Everest Group classified 17 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into
    • Leaders: Alexander Mann Solutions, Allegis Global Solutions, ManpowerGroup Solutions, and Randstad Sourceright
    • Major Contenders: Career International, Futurestep, Hays, Hudson RPO, KellyOCG, IBM TA&O, PeopleScout, PeopleStrong, Pontoon, and Resource Solutions
    • Aspirants: AgileOne, Recruit Career, and Harrier Human Capital
  • Everest Group analysis of service providers

The overall RPO capability of service providers was assessed by evaluating them along five dimensions – market success, scale, scope, technology & innovation, and delivery footprint

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


Recruitment Process Outsourcing (RPO)


Page Count: 41