United States Shared Services Landscape – Facing Digital Winds-of-Change in a Tight Labor Market

With the unemployment rates in the United States hitting a 16-year low and the digital revolution impacting the global services delivery, shared services in the United States are going through very interesting times.

In the recent years, there has been a growing interest in the onshore delivery of global services, especially using the shared services model by leading enterprises in the United States. The growing interest in shared services delivery is driven by changes in regulations, evolving geo-political scenario, rise of digital services, and focus on enhancing customer experience by focusing on tenets of context, culture, and proximity.

However, the talent market is becoming increasingly challenging, as multiple enterprises and service providers have accelerated their onshore delivery presence.

Scope and content

  • This report provides perspectives on the shared services landscape in select verticals in the United States including:
    • Landscape of the United States shared services market (details of key delivery locations (states), key verticals supported, etc.)
    • Industry-level insights into the shared services market in BFSI and Technology & Communication (T&C) verticals including analysis of:
      • Key delivery locations
      • Key functions delivered
      • Talent demand-supply dynamics
    • Overview of digital delivery landscape in BFSI and T&C verticals as well as the role played by shared services in digital delivery
  • This report is based on
    • Everest Group’s proprietary onshore shared services database that is updated quarterly with new set-up activity, expansion/contraction of existing shared services, and capability additions
    • Analysis of talent demand and supply trends based on job postings and activity of job-seeking candidates on various career portals
    • Ongoing interactions with shared services and parent stakeholders

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    Catalyst™

 
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