Insurer of the Future: Insurance ITO Annual Report 2018

15 Dec 2017
by Jimit Arora, Ronak Doshi, Aaditya Jain, Archit Mishra

Insurers are under immense profitability pressures due to macroeconomic factors, modest premium growths, increase in catastrophic losses, and rise in customer service & technology expenses. The emergence of global connected ecosystems, disruptive business models, sharing economy, and competition from non-traditional players are key drivers of change in the insurance industry. Responding to change drivers, insurers are moving from “insuring loss” to “ensuring protection” for customers. Bundling of insurance is another key trend in the industry, with insurers increasingly becoming invisible to the end-customer. To address these challenges, insurance firms are collaborating with service providers and adopting next-generation technologies such as blockchain, AI, and IoT.

In this report, we look at trends in the insurance industry and their implications for application services outsourcing. We focus on:

  • Reimagining the “Insurer of the Future”
  • Implications for buyers and service providers
  • Market trends and activity for large AO relationships in insurance


Banking, Financial Services & Insurance (BFSI) - Information Technology Outsourcing (ITO)


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