The global multi-process Procurement Outsourcing (PO) market registered a growth of 9% in 2016. Both organic and inorganic factors contributed to the overall growth. The market witnessed increasing instances of service provider switching. Buyers have become more demanding and service providers are relying on developing technology solutions around analytics, Robotics Process Automation (RPA), cloud, and mobile, along with exploring the role of blockchain and cognitive to drive the way forward.

In this study, we analyze the global multi-process PO market in 2016. We focus on:

• Market overview
• Value proposition and shifting solution dynamics
• Buyer adoption trends
• PO service provider landscape, covering service providers’ market share across industry, geography, and buyer size

The scope of analysis includes:

• Third-party PO deals; it does not include shared services or Global In-house Centers (GICs)
• Around 723 multi-process PO deals signed as of 2016 with a minimum of three PO processes, over US$1 million in ACV, and a minimum contract term of three years
• Coverage across 15 PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Conduent, Corbus, Genpact, GEP, HCL, IBM, Infosys, Optimum Procurement, TCS, Wipro, and WNS
• Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements

Membership(s)

Procurement Outsourcing