Practitioner Perspectives - A CEO Conversation: How Digital Transformation Created a Future-Proof Platform and Accelerated Growth
1 Dec 2017
by
Eric Simonson, Michel Janssen
We recently had an opportunity to catch up with Gautam Thakkar, CEO of SE2. Gautam has an interesting collection of experiences that provide insights on leveraging outsourcing to achieve differentiated value. He started his career as a consultant with Accenture before joining Infosys in 2000. Over almost 15 years, Gautam rose to lead the entire BPO business at Infosys, and along the way, advised clients on how to use outsourcing, including developing perspectives on how best to combine business process and IT outsourcing services. After joining SE2 as CEO in early 2015, Gautam embarked on a plan to outsource more of SE2’s work to create an integrated BPO-IT solution model. Further, SE2 itself is a service provider, providing third-party insurance administration services and a technology platform to life and annuity carriers throughout the United States. This holistic view of outsourcing – as a customer, an advisor, and a service provider at an executive level – makes Gautam uniquely well-placed to give us the straight scoop on what works and what doesn’t.
