Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region.
SCOPE
Outsourcing transaction trends
GIC developments for buyers in the region
Service provider activity and deal information
CONTENTS
The Q2 2016 Buyer Geography Trends report for Europe includes data and insights, specific to this region spanning across
Overall trends in outsourcing transactions
Outsourcing transaction activity by process, subprocess, and industry vertical
Global In-house Center (GIC) market overview including recent set-ups, expansion, and divestitures
Transaction activity by service providers and service provider market share
Introduction
The world of contact center outsourcing (CCO) continues to be a hotbed of activity as service providers respond to the pressures of a changing value proposition. Most of the investments made by CCO service providers in past 24 months…
