In this era of digitalization, enterprises need to be agile in order to deliver innovative products and services to their customers. As they look for new ways to reduce costs and improve productivity, they are leveraging emerging concepts such as automation and cognitive intelligence. These concepts, though not entirely new, are gaining traction in the context of application services as enterprises look beyond their traditional lever of labor arbitrage for cost reduction.
This research features the extent and maturity of automation in the context of application services and cites ways for enterprises to embark on this journey while avoiding the typical pitfalls accompanying it. It further highlights key investments by service providers to enhance their automation portfolio.
Scope
Current adoption state of automation in application services
Enterprise challenges in automation adoption and best practices to address these concerns
Business case for automation (specifically considering test automation)
Impact of automation on service providers and key investments
Implications for enterprises and service providers
Content
This report assists key stakeholders (enterprises, service providers, and technology providers) in understanding the prevailing landscape in the application services automation space. It highlights relative maturity levels of automation concepts/techniques and the leverage of automation within specific application services functions. The report also discusses best practices, models, and key considerations for enterprises adopting automation as well as sheds some light on the technology & service provider landscape.
Note: this report is from 2012. See our most recent R2R research report.
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