SaaS Implementation Services – Market Trends and PEAK Matrix™ Assessment & Profiles Compendium

4 Apr 2016
by Chirajeet Sengupta, Yugal Joshi



As internet-enabled technologies have pervaded the enterprise and consumer landscape, enterprises have realized the need to adapt to these technologies. The emergence of digitization and the proliferation of consumer-led digital touch-points have rendered traditional enterprise legacy systems sluggish and ineffective. In a drive to optimize their costs while retaining business agility, enterprises are seeking newer mechanisms to consume and provide software to their end-users.

Consequently, consumption-based models such as Software-as-a-Service (SaaS) have mushroomed in recent years. These models are not restricted to a pure interaction between enterprises and software providers, but extend into the service provider landscape for additional scope. Service providers are playing an integral part in this enterprise adoption of the cloud and are helping enterprises integrate and deploy these SaaS products. Service providers have beefed up their investments in this cloud ecosystem to help enterprises venture into the familiar, yet uncharted territory of the cloud.

This Everest Group research presents the assessment and detailed profiles of the leading IT service providers in the SaaS implementation services space. It also provides insights into the provider’s vision, major services portfolio, key solutions, and recent investments in the domain.

In this report, we provide the assessment and detailed profiles of 10 IT service providers featured on Everest Group’s SaaS implementation services PEAK Matrix. The Everest Group PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s capability and market success.


The analysis

This report provides an assessment of the IT service providers involved in delivery SaaS implementation services. The scope of the research is limited to the strategy, customization, and deployment spectrum of services and does not include post-deployment maintenance & support services. The IT service providers in the SaaS implementation services PEAK Matrix include: Accenture, Capgemini, Cognizant, Dell Services, Deloitte, HCL Technologies, Infosys, L&T Infotech, TCS, and Wipro.


The research focuses on SaaS implementation services and includes:

  • PEAK Matrix assessment of 10 leading IT service providers
  • Individual company profiles:
    • Service provider vision
    • Key strengths and areas of improvement
    • Major SaaS providers portfolio
    • Proprietary solutions
    • Domain investments

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


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