Recruitment Process Outsourcing – Service Provider Landscape with PEAK Matrix™ Assessment 2016

22 Jul 2016
by Vishal Gupta

The global RPO market witnessed good traction in 2016 with over 200 new contracts signed. The market in North America showed an uptick as compared to last year and the market in Asia Pacific continued to exhibit strong growth. Last year, especially, saw a lot of M&A (Mergers & Acquisitions) activity in the RPO market. As the market is becoming more competitive, service providers are taking the inorganic route to strengthen their capabilities in different geographies, industries, or recruitment technology.

In this research, we analyze the RPO service provider landscape across various dimensions:

  • RPO service provider landscape overview
  • RPO PEAK Matrix and Star Performers for 2016
  • Service provider delivery capability assessment


  • Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 2,000 multi-process RPO deals signed as of 2015, with a minimum of four or more recruitment processes, 3,000 or more buyer employees, and a minimum contract term of one year
  • Coverage across 21 RPO service providers, namely ADP RPO, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Capita Resourcing, Cielo, Futurestep, Hays, Hudson RPO, IBM Kenexa, KellyOCG, ManpowerGroup Solutions, Neeyamo, PeopleScout, Randstad Sourceright, Recruit Career, Resource Solutions, Seven Step RPO, WilsonHCG, Yocto, and Yoh
  • Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their RPO engagements


The report analyses the performance of various service providers in RPO along six dimensions and includes the following:

  • RPO PEAK Matrix and Star Performers for 2016
    • Everest Group classified 21 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: Allegis Global Solutions, Cielo, IBM Kenexa, ManpowerGroup Solutions, PeopleScout, and Randstad Sourceright
      • Major Contenders: ADP RPO, AMN Healthcare, Alexander Mann Solutions, Capita Resourcing, Futurestep, Hays, Hudson RPO, KellyOCG, Resource Solutions, Seven Step RPO, and WilsonHCG
      • Aspirants: Neeyamo, Recruit Career, Yocto, and Yoh
    • Based on the YOY movement of different service providers on the PEAK Matrix, Everest Group identified six service providers as the “2016 RPO Market Star Performers” – Allegis Global Solutions, Capita Resourcing, Cielo, ManpowerGroup Solutions, PeopleScout, and WilsonHCG
  • Everest Group analysis on service providers
    • The overall RPO capability of service providers was assessed by evaluating them along six dimensions – market success, scale, scope, technology & innovation, delivery footprint, and buyer satisfaction

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